Color Line Product Complaint Contact Form

Claims form for purchased goods
Please fill in the form and submit. You will receive an e-mail with your reference number and information about the process.
Product category for the claim
Duty free - alcohol and tobacco quota, sweets and perfume/cosmetics We will refund the total purchase amount for the product, if the claim is approved.
Clothing, accessories, gifts and toys We will send you a new item if the item is still available. Otherwise the total purchase amount will be refunded, if the claim is approved.
Electrical articles and cameras We will send the item to the supplier for repair. Please be aware that you will be charged for this cost if the item is not covered by guarantee (e.g. user error, ordinary maintenance, impact injuries)
Processing time Please allow for 5 working days for handling of the inquiry. If the repair of an electrical article is necessary, allow for 1 -2 weeks handling / processing time in addition.
Product information Please register information from your receipt:
Bong/Slip number
Terminal/Trans number

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Contact information
First name*
Last name*
E-mail*
Repeat e-mail*
Phone number
Color Club member	Yes	No
If yes, enter a membership number

Address
Address *
Postal code
City
Country
Your specified address	Private	Company
If you entered a business address, we need more information:
Company name
Department
Position

Refund
Name of Bank
Adresse
IBAN*
BIC*
Your account number


Reason for claim

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