Claims form for purchased goods
Please fill in the form and submit.
You will receive an e-mail with your reference number and information about the process.

Product category for the claim
Duty free - alcohol and tobacco quota, sweets and perfume/cosmetics
We will refund the total purchase amount for the product, if the claim is approved.

Clothing, accessories, gifts and toys
We will send you a new item if the item is still available. Otherwise the total purchase amount will be refunded, if the claim is approved.

Electrical articles and cameras
We will send the item to the supplier for repair. Please be aware that you will be charged for this cost if the item is not covered by guarantee (e.g. user error, ordinary maintenance, impact injuries)

Processing time
Please allow for 5 working days for handling of the inquiry. If the repair of an electrical article is necessary, allow for 1 -2 weeks handling / processing time in addition.

Product information
Please register information from your receipt:

characters remaining
Contact information
 Yes  No
 Private  Company  

Reason for claim
characters remaining